Everything DineBook Can Do
The restaurant management platform that takes the booking, runs the floor, fires the order, splits the bill, and brings the guest back.
Smart Reservations
Real-time availability, instant confirmations, and a frictionless 24/7 online booking page.
2D & 3D Floor Plan Designer
Design your dining spaces visually with square, round, and booth tables, custom zones, seat capacities, and structural barriers.
Live Floor Console
A visual map of your dining room tracking real-time table statuses: Free, Reserved, Seated, In Kitchen, Dining, and Paid.
Smart Waitlist
Digitize walk-ins, estimate wait times automatically, and dispatch instant SMS alerts the moment a table is clean and ready.
Service Shifts & Booking Rules
Configure meal shifts (Breakfast, Lunch, Dinner), operating hours, lead times, party size limits, and cutoffs per branch.
Guest Change Requests
Guests ask to move, resize or cancel a booking from their confirmation. Your team approves or declines in one tap.
Menu Management
Build your menu with categories, photos, prices and modifiers. Mark an item sold out and it greys out on every diner's phone instantly.
QR Table Ordering
Every table gets its own QR code. Guests scan, browse the live menu, and order from their phone. No app to download.
Kitchen Display System
Orders hit the pass the second they are placed, routed to the right station, with ticket numbers and timers through accepted, ready and served.
Order & Pay
One open tab per table however many phones are on it, so a group's orders land on a single bill they can settle before they stand up.
Guest Profiles & CRM
Every guest gets an auto-built profile with allergies, dish and seating preferences, VIP flags, tags, and full visit history, so your team greets regulars by name and never repeats a mistake.
Loyalty Program & Rewards
Reward frequent diners with automatic points per visit and cover, tier progression (Regular, VIP, Elite), and PIN-protected bill discount redemptions.
Marketing Campaigns
Send targeted email and SMS campaigns to VIPs, regulars, or lapsed guests with automated win-back triggers.
Discounts & Promo Codes
Create percentage or fixed offers, generate unique codes, and track every redemption live.
Guest Feedback & Reviews
Collect ratings and comments after dining, and catch issues before they hit public review sites.
Payment Protection & Deposits
Require secure deposits via M-Pesa or card to eliminate no-shows for peak shifts and large groups. Applied directly to the guest bill.
BillShare & Mobile Bill Splitting
Guests scan a table QR code to view live checks, split bills equally or item-by-item, and pay via M-Pesa STK push or Card.
Staff Tipping & Roster Management
Collect server tips on digital bills with custom percentage chips. Manage tip-eligible staff rosters securely with Manager PIN protection.
Payment History & Invoices
Every transaction in one searchable ledger, with one-click PDF tax receipts for guests and CSV exports your bookkeeper can reconcile in minutes.
Bill Manager
Every open and settled bill in one view, with payment links you can send to a guest and live status as each share clears.
Direct Bank & Paystack Payouts
Connect your own settlement bank account or Paystack, and deposits pay out straight to you without middleman holds.
WhatsApp AI Assistant
Guests message Naya on WhatsApp in plain language to book a table, reschedule, cancel, or check an existing reservation, any time. She greets returning guests by name, and new bookings arrive pending for your team to confirm.
Conversational AI Agent
Naya talks with guests by voice right on your booking page, taking table reservations and answering questions around the clock. Guests can speak or type, and new bookings arrive pending for your team to confirm.
AI Insights & Morning Briefings
Naya synthesizes your booking curves, table turn forecasts, returning VIPs, and guest allergy alerts into a daily operational briefing.
Analytics & Performance Reports
Track peak dining hours, covers, completion rates, server efficiency, and cross-location group metrics with clean exports.
Branded Booking Page
Your own branded page with logo, cover photos, hours, and shareable vanity links or high-resolution QR codes.
Website Embed & Google Reserve
Drop the booking widget onto your own website, or connect Google Reserve so diners book directly from Google Maps and Search.
Multi-Branch Management
Run multiple locations from a single master account, with branch-specific floor plans, tables, menus, and consolidated cross-location reporting.
Automated Notifications
WhatsApp, SMS, and email confirmations and reminders sent automatically to cut no-shows.
Admin Controls (Manager PIN)
Protect sensitive finances, payouts, saved cards, staff rosters, and loyalty discounts with a manager PIN on shared floor tablets and terminals.
POS Hardware Integrations
Directly synchronize live checks, menu items, and table payments with Square, Lightspeed, Toast, Clover, and Oracle Simphony.
Roles & Granular Permissions
Invite your team as account owners, branch managers, or floor staff. Everyone sees only what their role needs to operate.
Team Messaging & Announcements
Built-in chat between staff and across branches, keeping the floor, host stand, kitchen, and management aligned.
Two-Factor Auth & Single-Use Backup
Optional authenticator-app two-factor login, full audit logs, and single-use emergency backup codes keep your account and revenue data locked down.
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