Question 1

What is DineBook?

Accepted Answer

DineBook is a complete restaurant management platform by Naifeast. Restaurants take reservations, run the floor in real time, publish an orderable QR menu, send tickets to a kitchen display, take M-Pesa payments, split bills, and manage guests, loyalty and marketing from one dashboard.

Question 2

How much does DineBook cost?

Accepted Answer

DineBook has four plans: a free Starter plan (up to 50 reservations a month), Essentials for unlimited reservations, the Live Floor Console and guest CRM, Growth which adds QR table ordering, the Kitchen Display, bill splitting and Naya AI, and Enterprise for multi-location groups. New restaurants get a 30-day free trial of Growth. No commission, cancel anytime. See the pricing page for current rates.

Question 3

Does DineBook support M-Pesa?

Accepted Answer

Yes. DineBook is built for the Kenyan market and supports M-Pesa for deposits, pre-payments and paying the bill at the table. Deposits settle directly to the restaurant's own account.

Question 4

Can guests order from their phone with DineBook?

Accepted Answer

Yes. Every table gets a QR code. Guests scan it, browse your live menu, and order from their phone. Tickets go straight to the Kitchen Display, and everyone at the table shares one bill they can split and pay by M-Pesa or card.

Question 5

Does DineBook replace my POS?

Accepted Answer

DineBook covers front of house end to end: reservations, the floor, menu, ordering, the kitchen display, bills and payments. It also runs alongside an existing POS, with settings for manual entry or a connected provider.

Question 6

What is Naya, the AI assistant?

Accepted Answer

Naya is DineBook's AI voice reservations agent. Guests can have a natural voice conversation with Naya to book a table 24/7. She handles date, time, party size, dietary requests, and confirmation.

Question 7

How long does it take to set up DineBook?

Accepted Answer

Most restaurants are live in under 10 minutes. Sign up, add your tables and reservation link, and start taking bookings the same day.

Help Center

Getting Started

Managing Reservations

Floor & Table Operations

Payments, M-Pesa & Billing

Analytics & Performance

Troubleshooting & Support

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