Help Center
Find answers, step-by-step guides, and setup instructions to get the most out of DineBook.
Getting Started
Learn the basics of setting up your restaurant profile, branches, and booking links on DineBook
Floor & Kitchen Operations
Run real-time floor services, live table statuses, digital waitlists, and kitchen tickets
BillShare, Payments, M-Pesa & Billing
Subscription plans, contactless BillShare, M-Pesa deposits, bill splitting, and payment history
Staff Tipping & Roster Management
Collect guest tips on digital bills, manage tip-eligible servers, and track daily tip payouts
Guest CRM & Loyalty Program
Build customer profiles, track dietary preferences, and reward diners with automated loyalty points
Admin Controls & Security (Manager PIN)
Protect sensitive finances, payouts, settings, and staff lists with an account PIN on shared devices
Naya AI & Voice Operations
Automate 24/7 phone reservation calls, voice credits, and daily operational AI summaries
Integrations, Analytics & Support
Connect your POS hardware, analyze dining revenue trends, and contact technical support
Still Need Assistance?
Our dedicated support and onboarding team is available to assist you.
Direct Technical Support
Get in touch with our engineering support team for immediate help with your account, printers, or floor setup.
Schedule a Live Walkthrough
Book a 1-on-1 walkthrough with a DineBook specialist to optimize your floor plan and staff setup.
Direct Contact Channels