DineBook is a complete restaurant management platform by Naifeast. Restaurants take reservations, run the floor in real time, publish an orderable QR menu, send tickets to a kitchen display, take M-Pesa payments, split bills, and manage guests, loyalty and marketing from one dashboard.

How much does DineBook cost?

DineBook has four plans: a free Starter plan (up to 50 reservations a month), Essentials for unlimited reservations, the Live Floor Console and guest CRM, Growth which adds QR table ordering, the Kitchen Display, bill splitting and Naya AI, and Enterprise for multi-location groups. New restaurants get a 30-day free trial of Growth. No commission, cancel anytime. See the pricing page for current rates.

Does DineBook support M-Pesa?

Yes. DineBook is built for the Kenyan market and supports M-Pesa for deposits, pre-payments and paying the bill at the table. Deposits settle directly to the restaurant's own account.

Can guests order from their phone with DineBook?

Yes. Every table gets a QR code. Guests scan it, browse your live menu, and order from their phone. Tickets go straight to the Kitchen Display, and everyone at the table shares one bill they can split and pay by M-Pesa or card.

Does DineBook replace my POS?

DineBook covers front of house end to end: reservations, the floor, menu, ordering, the kitchen display, bills and payments. It also runs alongside an existing POS, with settings for manual entry or a connected provider.

What is Naya, the AI assistant?

Naya is DineBook's AI voice reservations agent. Guests can have a natural voice conversation with Naya to book a table 24/7. She handles date, time, party size, dietary requests, and confirmation.

How long does it take to set up DineBook?

Most restaurants are live in under 10 minutes. Sign up, add your tables and reservation link, and start taking bookings the same day.

DineBookFrom Naifeast

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AI & Voice

All Levels

Automating Phone Bookings with Naya AI

Deploy 24/7 AI voice phone answering in English and Swahili to capture every table booking

7 min readDineBook Team

Overview

Restaurants miss up to 30% of booking phone calls during peak dining rushes and after closing hours. Naya AI acts as your dedicated virtual host, answering inquiries and booking tables around the clock.

Step-by-Step Guide

How Naya AI Voice Works

Forward your restaurant phone line to your dedicated DineBook phone number. When guests call, Naya AI answers immediately, converses naturally in English or Swahili, answers common questions about parking or dietary options, checks table availability, and books reservations directly into your system.

Instant SMS Confirmation to Callers

As soon as the caller confirms their booking with Naya, the reservation appears in your live dashboard and the guest immediately receives an SMS booking confirmation containing reservation details and modification links.

Voice Credits Meter & Auto Top-Up

Track your voice minutes under Dashboard > Payments > AI Voice Credits. Turn on Auto Top-Up to ensure your restaurant phone number never goes unanswered during busy holiday weekends, or pause voice answering whenever needed.

Call Transcripts & Guest Sentiment

Review complete audio transcripts and guest sentiment in Dashboard > AI Insights. If a guest mentions a special occasion like an anniversary, Naya highlights this so your team can prepare a special welcome.

Pro Tips

Keep your restaurant operating hours and dress code updated so Naya answers guest questions accurately
Enable Auto Top-Up with a low-balance alert so phone lines are never interrupted
Check call recordings in AI Insights to hear how callers interact with your automated host

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