DineBook is a complete restaurant management platform by Naifeast. Restaurants take reservations, run the floor in real time, publish an orderable QR menu, send tickets to a kitchen display, take M-Pesa payments, split bills, and manage guests, loyalty and marketing from one dashboard.

How much does DineBook cost?

DineBook has four plans: a free Starter plan (up to 50 reservations a month), Essentials for unlimited reservations, the Live Floor Console and guest CRM, Growth which adds QR table ordering, the Kitchen Display, bill splitting and Naya AI, and Enterprise for multi-location groups. New restaurants get a 30-day free trial of Growth. No commission, cancel anytime. See the pricing page for current rates.

Does DineBook support M-Pesa?

Yes. DineBook is built for the Kenyan market and supports M-Pesa for deposits, pre-payments and paying the bill at the table. Deposits settle directly to the restaurant's own account.

Can guests order from their phone with DineBook?

Yes. Every table gets a QR code. Guests scan it, browse your live menu, and order from their phone. Tickets go straight to the Kitchen Display, and everyone at the table shares one bill they can split and pay by M-Pesa or card.

Does DineBook replace my POS?

DineBook covers front of house end to end: reservations, the floor, menu, ordering, the kitchen display, bills and payments. It also runs alongside an existing POS, with settings for manual entry or a connected provider.

What is Naya, the AI assistant?

Naya is DineBook's AI voice reservations agent. Guests can have a natural voice conversation with Naya to book a table 24/7. She handles date, time, party size, dietary requests, and confirmation.

How long does it take to set up DineBook?

Most restaurants are live in under 10 minutes. Sign up, add your tables and reservation link, and start taking bookings the same day.

DineBookFrom Naifeast

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Operations

Intermediate

Optimizing Your Reservation Flow

Proven playbooks for managing floor turnover, digital waitlists, and eliminating no-shows

8 min readDineBook Team

Overview

Learn how top restaurants eliminate no-shows, streamline host stand operations, and keep dining rooms operating at peak seating efficiency throughout busy services.

Step-by-Step Guide

Protect Peak Shifts with Guest Deposits

No-shows hurt margins during prime dining hours. Under Dashboard > Payments, require advance deposits for weekend dinners or large parties of 6 or more. Diners pay securely via M-Pesa or Card, dramatically cutting no-shows to near zero.

Run Service with the Live Floor Console

Keep your floor team synchronized using Dashboard > Floor Console. Floor staff can see table occupancy in real time, view guest arrival countdowns, update statuses (Seated, In Kitchen, Dining, Paid), and reassign servers as tables turn.

Manage Walk-Ins with the Digital Waitlist

When your tables are fully booked, add walk-in parties to the digital waitlist. The system calculates accurate wait times based on live table statuses and sends an automated SMS alert when the table is clean and ready.

Leverage Guest CRM for Personal VIP Service

Every reservation builds guest history automatically in Dashboard > Guest Profiles. Note dietary allergies, seating preferences, and VIP status. Staff can view these notes instantly when seating guests, turning first-time visitors into regulars.

Pro Tips

Send automated SMS reminders 24 hours and 2 hours before reservation time
Merge adjacent tables with one click in the Floor Console for unexpected large walk-in groups
Review guest allergy notes on the reservation card before greeting the table

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