DineBook is a complete restaurant management platform by Naifeast. Restaurants take reservations, run the floor in real time, publish an orderable QR menu, send tickets to a kitchen display, take M-Pesa payments, split bills, and manage guests, loyalty and marketing from one dashboard.

How much does DineBook cost?

DineBook has four plans: a free Starter plan (up to 50 reservations a month), Essentials for unlimited reservations, the Live Floor Console and guest CRM, Growth which adds QR table ordering, the Kitchen Display, bill splitting and Naya AI, and Enterprise for multi-location groups. New restaurants get a 30-day free trial of Growth. No commission, cancel anytime. See the pricing page for current rates.

Does DineBook support M-Pesa?

Yes. DineBook is built for the Kenyan market and supports M-Pesa for deposits, pre-payments and paying the bill at the table. Deposits settle directly to the restaurant's own account.

Can guests order from their phone with DineBook?

Yes. Every table gets a QR code. Guests scan it, browse your live menu, and order from their phone. Tickets go straight to the Kitchen Display, and everyone at the table shares one bill they can split and pay by M-Pesa or card.

Does DineBook replace my POS?

DineBook covers front of house end to end: reservations, the floor, menu, ordering, the kitchen display, bills and payments. It also runs alongside an existing POS, with settings for manual entry or a connected provider.

What is Naya, the AI assistant?

Naya is DineBook's AI voice reservations agent. Guests can have a natural voice conversation with Naya to book a table 24/7. She handles date, time, party size, dietary requests, and confirmation.

How long does it take to set up DineBook?

Most restaurants are live in under 10 minutes. Sign up, add your tables and reservation link, and start taking bookings the same day.

DineBookFrom Naifeast

Back to Guides

Operations

Intermediate

Optimizing Your Reservation Flow

Best practices for managing bookings and reducing no-shows

8 min readDineBook Team

Overview

Learn proven strategies to streamline your reservation process, reduce no-shows, and maximize table utilization for increased revenue.

Step-by-Step Guide

Implement Smart Booking Rules

Set minimum and maximum party sizes, advance booking requirements, and time slot restrictions. This helps you manage your restaurant's capacity effectively.

Create Effective Confirmation Flows

Send immediate booking confirmations with clear details. Include restaurant policies and contact details. Set up automated reminder sequences.

Handle Modifications and Cancellations

Establish clear policies for changes and cancellations. Use automated systems to handle common requests. Train staff on handling special circumstances.

Monitor and Analyze Performance

Track key metrics like no-show rates, average party size, and table turnover. Use data to optimize booking rules and improve operations.

Pro Tips

Send confirmation reminders 24 hours and 2 hours before reservation
Offer flexible rescheduling options to maintain customer satisfaction
Use overbooking strategically based on historical no-show data

Previous: Getting Started Next Guide: Analytics & Revenue